Frequently Asked Questions

Getting a freight quote is simple! Fill out our online quote form with your shipment details including origin, destination, dimensions, and weight. You'll receive a competitive quote within minutes. Our system connects directly with multiple carriers to find you the best rates. For complex shipments or if you need assistance, our team is available to help guide you through the process.

To provide an accurate quote, we need: Origin and destination ZIP codes, shipment dimensions (length, width, height), total weight, freight class (we can help determine this), number of pieces/pallets, and any special requirements like liftgate service, inside delivery, or temperature control. The more accurate your information, the more precise your quote will be. Not sure about freight class? Check out our freight class guide.

For standard shipments, you'll receive an instant online quote within minutes of submitting your information. Our system automatically compares rates from multiple carriers in real-time. For specialized freight or complex requirements (oversized loads, temperature-controlled, hazmat), our team will personally review and respond within 2-4 business hours with a detailed quote and recommendations tailored to your needs.

We typically handle shipments starting at 150 lbs for LTL freight. For smaller parcels (under 150 lbs), we recommend using parcel services like UPS or FedEx Ground. If you're unsure whether freight or parcel is right for your shipment, reach out and we'll help you determine the most cost-effective shipping method for your needs.

Freight pricing is calculated based on several key factors: Distance (origin to destination), weight and dimensions, freight class (based on density, stowability, handling, and liability), service type (LTL, FTL, flatbed, refrigerated), and accessorial services (liftgate, inside delivery, limited access, residential). Seasonal demand and fuel surcharges also impact pricing. We provide transparent quotes with all fees itemized so you know exactly what you're paying for. Learn more about pricing factors in our shipping costs guide.

Absolutely not. We believe in complete transparency. All fees are clearly itemized in your quote, including base rate, fuel surcharge, and any accessorial charges (liftgate, residential delivery, etc.). The only time additional charges might apply is if the shipment information changes (incorrect weight/dimensions, additional services requested at pickup, or reclassification by the carrier). We'll always notify you of any potential changes before they're applied to your invoice.

We accept multiple payment methods for your convenience: Credit cards (Visa, MasterCard, American Express, Discover), ACH/bank transfers, checks (for established accounts), and invoicing with net terms (for qualified business customers with approved credit). We can set up flexible payment arrangements for regular shippers, including credit accounts with 15, 30, or 45-day payment terms after credit approval.

For new customers, payment is typically required upfront before shipment dispatch (prepaid). Once you establish an account with us and complete a credit application, we offer flexible payment terms. Approved business customers can receive net 15, net 30, or net 45 day terms depending on creditworthiness and shipping volume. We also offer quick pay discounts for early payment. Our goal is to make the payment process as convenient as possible while maintaining competitive rates.

All shipments include real-time tracking. Once your freight is picked up, you'll receive a tracking number via email along with a direct link to the carrier's tracking portal. You can monitor your shipment's progress at every stage - from pickup to delivery. Most carriers provide updates at key milestones: picked up, at terminal, out for delivery, and delivered. For high-value or time-sensitive shipments, we also offer proactive monitoring and can provide status updates on demand.

While delays are rare with our vetted carrier network, they can occur due to weather, mechanical issues, or other unforeseen circumstances. If your shipment is delayed, we'll proactively notify you as soon as we're aware and provide an updated delivery estimate. Our team works directly with carriers to expedite resolution and keep you informed every step of the way. For time-critical shipments, we recommend our guaranteed FTL service or expedited shipping options.

Yes, but timing matters. Changes requested before the carrier is dispatched typically have no fee and can be accommodated easily. Once a carrier is en route or has already picked up your freight, changes become more difficult and may incur rescheduling fees. Contact us as soon as you know you need to change dates, and we'll work with the carrier to accommodate your request. For maximum flexibility, consider our FTL services which offer more control over pickup and delivery windows.

If you notice any damage upon delivery: 1) Note it on the delivery receipt before signing (be specific about the damage), 2) Take photos of the damaged freight and packaging immediately, 3) Keep all packaging materials for inspection, and 4) Contact us within 24 hours to file a claim. We'll guide you through the carrier's claims process and advocate on your behalf. Most claims are resolved within 30-60 days. We recommend inspecting all freight before the driver leaves and refusing severely damaged shipments.

Yes, we are a fully licensed freight broker registered with the Federal Motor Carrier Safety Administration (FMCSA) and operate under all required federal regulations. We maintain proper surety bonds and insurance to protect our customers and operate in full compliance with Department of Transportation (DOT) requirements. You can verify our credentials through the FMCSA's licensing database. Our commitment to regulatory compliance ensures you're working with a legitimate, professional freight brokerage.

We maintain strict carrier qualification standards to ensure reliability and safety. Every carrier in our network must meet these criteria: Active FMCSA operating authority, Satisfactory safety ratings, Proof of cargo insurance and liability coverage (minimum $100K cargo, $1M liability), Clean safety record and inspection history, and Positive performance reviews from other brokers and shippers. We continuously monitor carrier performance and remove underperforming carriers from our network. Your freight is only entrusted to carriers who meet our high standards. Learn more about how freight brokers work.

We maintain an industry-leading 98.5% on-time delivery rate across all service types. This exceptional performance is the result of our rigorous carrier vetting process, proactive shipment monitoring, and strategic carrier relationships. We track every metric - pickup performance, transit times, delivery windows - and only work with carriers who consistently meet our high standards. For guaranteed delivery, we offer premium services with specific time commitments and service level agreements.

All carriers provide standard liability coverage (typically $0.10-$0.50 per pound), which is included in your shipping cost. However, for high-value shipments, we strongly recommend additional cargo insurance. We can arrange supplemental coverage through our insurance partners at competitive rates, typically 1-3% of declared value. This provides comprehensive protection against loss, damage, or theft during transit. We'll help you determine the appropriate coverage level based on your freight value and risk tolerance.

LTL (Less-Than-Truckload): Your freight shares truck space with other shipments. Ideal for 150-10,000 lbs. More economical but involves multiple stops and handling. Transit: 1-7 days depending on distance. FTL (Full Truckload): Dedicated truck for your freight alone. Best for 10,000+ lbs or when you need faster transit and less handling. More expensive but faster and safer for fragile items. When to choose which? LTL for smaller shipments where cost matters most. FTL for larger loads, time-sensitive freight, or fragile items that need minimal handling. Read our detailed comparison: LTL vs FTL Guide.

Yes! We specialize in temperature-controlled shipping for perishables, pharmaceuticals, and temperature-sensitive goods. Our refrigerated (reefer) carriers maintain precise temperature control from pickup to delivery. We handle: Frozen freight (-20°F to 0°F), Chilled goods (32°F to 50°F), and Climate-controlled (ambient temperature protection). All reefer units include continuous temperature monitoring and data logging. Available in both LTL and FTL configurations. Perfect for food products, medical supplies, flowers, electronics, and any cargo requiring temperature protection.

Absolutely! Our flatbed division specializes in oversized, overweight, and over-dimensional freight. We handle: Heavy machinery (up to 45,000+ lbs), Construction equipment, Building materials (lumber, steel beams, pipe), Vehicles and boats, and Industrial equipment. We arrange all necessary permits, pilot cars, and route planning for oversized loads. Equipment options include standard flatbeds, step decks, lowboys, and specialized trailers. If your freight doesn't fit in a standard enclosed trailer, we can move it safely and legally.

Yes! When time is critical, we offer multiple expedited options: Exclusive Use FTL (direct, no stops, fastest option), Team drivers (continuous transit, cut time in half), Hot shot service (for urgent smaller loads), and Air freight (domestic and international expedited). Expedited services typically cost 30-100% more than standard shipping but guarantee faster transit. Available 24/7 including weekends and holidays. Perfect for emergency parts, time-sensitive materials, or when standard transit won't meet your deadline. Contact us for same-day quotes on expedited shipments.